<p style="padding: 0px; font-size: 18px; background-color: rgb(255, 255, 255); color: rgb(26, 26, 26); line-height: 2;"><span style="padding: 0px; font-size: 18px;"> 开通自动改地址功能的淘宝店铺，消费者可以在淘宝 / 天猫APP中自助提交改地址申请，系统可以快速处理消费者改地址需求，无需客服介入。</span><span style="font-size: 18px;"><span style="padding: 0px;">当买家申请修改地址时，会由淘宝平台通知吉客云进行收货地址修改。若能修改地址成功，则会将新的收货地址同步到商家店铺后台对应的订单中。若修改失败，则需客服人工进行处理。</span></span></p><p style="padding: 0px; font-size: 18px; background-color: rgb(255, 255, 255); color: rgb(26, 26, 26); line-height: 2;"><span style="font-size: 18px;"><span style="padding: 0px;">开通步骤如下：</span></span></p><h2 id="____mcetoc_1eitkmk5ed" style="padding: 0px; color: rgb(65, 65, 65); line-height: 2;"><span style="font-size: 24px;"><span style="padding: 0px;">第一步：在【网店订单下载】-【网店配置】-【其他设置】中开通</span></span></h2><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;">打开吉客云的<strong style=" padding: 0px;">网店订单下载</strong>页面，选择对应的<strong style=" padding: 0px;">淘宝 / 天猫</strong>平台店铺，点击<strong style=" padding: 0px;">网店配置</strong>按钮，可在其他设置中进行<strong style=" padding: 0px;">自助改地址</strong>功能的开通。</span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;">1、若您还未开通&ldquo;自助改地址&rdquo;点击，可按照下图指引开通此功能；</span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;">2、若您是在千牛后台开通该功能，但此处提示您&ldquo;当前店铺未开通&rdquo;，可点击&ldquo;刷新&rdquo;按钮；</span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><img alt="" src="http://jkyun.oss-cn-hangzhou.aliyuncs.com/longterm/53/system/wkdoc/601302182342132608/1210822933137950720.png?Expires=4781141341&OSSAccessKeyId=LTAIh08vjrfC7HV0&Signature=mDqzsS9DLOmuIXVRS8mzftvraKM%3D#1627541341376.png" style="padding: 0px 1px; background-color: rgb(255, 255, 255); color: rgb(65, 65, 65); font-size: 18px;" class="fr-fic fr-dii"><br style=" padding: 0px;"></span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><br style=" padding: 0px;"></span></p><h2 id="____mcetoc_1eitkmk5ef" style="padding: 0px; color: rgb(65, 65, 65); line-height: 2;"><span style="font-size: 24px;"><span style="padding: 0px;">第二步：订单测试，确保功能正常</span></span></h2><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"> 淘宝卡片修改成功 / 修改失败展示效果：</span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><img alt="" src="http://jkyun.oss-cn-hangzhou.aliyuncs.com/longterm/53/system/wkdoc/601302182342132608/1112855390089217280.png?Expires=4769462700&OSSAccessKeyId=LTAIh08vjrfC7HV0&Signature=EpagGhCJEi0vQbAEZTGEU1iO%2BTM%3D#1615862700902.png" style="padding: 0px; background: none !important;" class="fr-fic fr-dii"></span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><br style=" padding: 0px;"></span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"> 吉客云系统中订单日志记录：</span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><img alt="" src="http://jkyun.oss-cn-hangzhou.aliyuncs.com/longterm/53/system/wkdoc/601302182342132608/1112889331840025856.png?Expires=4769466747&OSSAccessKeyId=LTAIh08vjrfC7HV0&Signature=AIOnztY4BCiBtkAoep8B97vfY4k%3D#1615866747060.png" style="padding: 0px; background: none !important;" class="fr-fic fr-dii"></span></p><h2 id="____mcetoc_1eitkmk5em" style="padding: 0px; color: rgb(65, 65, 65); line-height: 2;"><span style="font-size: 18px;"><span style="padding: 0px;">补充说明：哪些节点能改地址？</span></span></h2><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;">目前销售单只有在待审核状态才能成功修改地址，如果需要保证买家自助修改地址的成功率，请配置网店订单延时转入销售单审核<span style="padding: 0px;">。</span></span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><span style="padding: 0px;"><strong style=" padding: 0px;">操作路径</strong>：网店订单下载页面找到对应店铺，点击&quot;网店配置&quot;按钮，设置订单付款__分钟后转入审核功能。</span></span></p><h2 id="____mcetoc_1eitkmk5en" style="padding: 0px; color: rgb(65, 65, 65); line-height: 2;"><span style="font-size: 18px;"><span style="padding: 0px;">自助改地址失败问题排查：</span></span></h2><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><span style="padding: 0px;">场景的改地址问题排查，请您对照检查下是否为以下情况：</span></span></p><p style="padding: 0px; color: rgb(65, 65, 65); font-size: 18px; line-height: 2;"><span style="font-size: 18px;"><img alt="" src="http://jkyun.oss-cn-hangzhou.aliyuncs.com/longterm/53/system/wkdoc/987087300406509952.png?Expires=4754469976&OSSAccessKeyId=LTAIh08vjrfC7HV0&Signature=GqdoMOchshPgw8Xq6yHXBYxFVgQ%3D#1600869975661.png" style="padding: 0px; background: none !important;" class="fr-fic fr-dii"></span></p><p><br></p>